Frequently Asked Questions
Answer your questions here.
Welcome to our Carpet Cleaning Services FAQ page! Here, we answer some of the most commonly asked questions about our professional carpet cleaning services. Our team is dedicated to providing you with the best cleaning results possible, using eco-friendly products and advanced equipment. We take pride in our work and offer competitive pricing and flexible scheduling options to meet your needs. Check out our FAQs to learn more about our services and how we can help keep your carpets looking their best.
What are the benefits of carpet cleaning?
A dirty carpet is the ideal place for bacteria and germs to multiply and grow. Routine maintenance of your carpet not only helps to keep indoor air clean, it also extends the life of the carpet.
What is the most appropriate method of carpet cleaning?
Steam cleaning, also known as hot water extraction, is the best way to clean a carpet. This method combined with the proper solutions removes dirt more deeply, getting to the root of the problem.
Why should I service my carpets regularly?
Like all things in the home, carpets need cleaning. Yes, vacuuming often helps keep the carpet clean, but it also needs a more thorough, perhaps professional cleaning on a regular basis.
How do I fulfill manufacturer warranty requirements?
Please consult your specific warranty for detailed cleaning instructions. Some manufacturers have precise warranty flooring maintenance requirements. Choose the type of flooring to learn more about its care and maintenance and be sure to check the warranty information section for your floor for any additional information.
What are the characteristics of a quality carpet cleaning company?
A good carpet cleaner has the following characteristics: proper display of company logo on vehicle and uniform, good phone manners, proper training and certifications, utilizes appropriate methods of carpet cleaning, has up front pricing, has an established history in the area where you live. These providers will provide maximum benefits of professional carpet cleaning.
Where can I find the stain removal help guide?
Visit Spotting Tips for assistance.
How do I prepare for your visit?
- Please vacuum thoroughly before we arrive
- Tie up floor length drapery so they are at least 6 inches off the floor
- Pin up any fabric skirts on furniture if necessary
- Please call to our technician’s attention, any areas that may need special attention
- For your children & pet’s safety and comfort, please see that they are safely secured in another part of the home.
- It may not be possible to remove 100% of all pet odors. You may notice a higher than “normal” level of odor due to the increased humidity, this is temporary.
- If you have any questions or concerns, please do not hesitate to talk to our technicians about your concerns.
How do you handle moving furniture?
OUR POLICY ON MOVING FURNITURE
One thing about our company is that we will move most basic furniture with no extra charge. However, if there is an extreme amount of furniture, or if there are things that are large or breakable, you are subject to an extra charge. Please advise our technicians about any special concerns you have about your furniture before they move it, such as weak legs, or loose parts
One thing about our company is that we will move most basic furniture with no extra charge. However, if there is an extreme amount of furniture, or if there are things that are large or breakable, you are subject to an extra charge. Please advise our technicians about any special concerns you have about your furniture before they move it, such as weak legs, or loose parts
How can I pay for your services?
ALL JOBS & PAYMENT
When we arrive, we will review with you the work we are supposed to do and go over all prices and questions. Payment is expected after our services are rendered. We accept cash, checks, and all major credit cards. Soon, you’ll experience all of the benefits of professional carpet cleaning!
When we arrive, we will review with you the work we are supposed to do and go over all prices and questions. Payment is expected after our services are rendered. We accept cash, checks, and all major credit cards. Soon, you’ll experience all of the benefits of professional carpet cleaning!
Spot Removal Tips
Learn how to remove carpet Stains.
Have you ever wondered how to properly remove stains from your carpet? See our cleaning tips to learn more about keeping your carpet clean while using the appropriate methods.
Firstly, Act Quick! Most carpet available today has been treated with a stain-resistant treatment, so many spills can be removed if immediate action is taken. However, the longer the delay, the higher the probability of a spill becoming a permanent stain. Remember that many factors influence staining and that no carpet is completely stain proof.
Blot liquids with a dry, white, absorbent cloth or white paper toweling (no printing).
Do not scrub the area! Scrubbing may cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry. For semi-solids, gently scrape up with a rounded spoon. Break up and vacuum solids until completely removed. If the spot can be identified, locate the substance in the spot removal computer and follow the directions carefully.
Pretest any spot removal agent in an inconspicuous area to be certain the solution will not damage the fiber or the dye. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the carpet and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected.
Apply a small amount of the selected cleaning solution to a white cloth and work in gently.
Work from the edges of the spill to the center to prevent the spill from spreading. Do not scrub! Blot in order to absorb as much as possible, and repeat if necessary.
Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. It is not necessary to use all of the cleaning solutions if the first solution removes the spill.
Be patient! Complete removal of the spill may require repeating the same step several times. Once you completely remove the spill, rinse the affected area thoroughly with cold water, and blot with a dry cloth until all of the solution has been removed. If you do not completely remove certain cleaning solutions, they will cause rapid soiling. Apply a one-half inch layer of white paper towels to the affected area, and weigh down with a flat, heavy object. Continue to change paper towels as needed.
